F-19 · Who Uses AI at Work

How many workers use AI tools their employer did not provide, and how many hide it?

Half to three quarters of workers who use AI use at least some tools their employer did not provide, and most of them also use approved tools. About half are reluctant to tell their manager or have avoided revealing their AI use.

50–78% of AI-using workers use at least some tools their employer did not provide (2024)
  • Medium confidence
  • 3 primary sources
  • 2024 to 2025
  • Last checked

Every study on one scale

Chart of % of AI users using tools their employer did not provide: Microsoft and LinkedIn 78% (US 63%); KPMG and Melbourne 70% use free public tools; Software AG about half. Shaded range 50–78%. 50–78% 0% 20% 40% 60% 80% 100% Microsoft and LinkedIn, 2024 78% (US 63%) KPMG and Melbourne, 2025 70% use free public tools Software AG, 2024 about half
Shaded: 50–78% One figure
Chart values as text
  • Scale: % of AI users using tools their employer did not provide. Shaded range: 50–78%.
  • Microsoft and LinkedIn (2024): 78% (US 63%)
  • KPMG and Melbourne (2025): 70% use free public tools
  • Software AG (2024): about half

Why medium confidence: Three independent surveys with different questions land in the same band. All are online panels, two run by software vendors, and they ask different things: whether tools are employer-provided, which routes people use, or whether tools are company-issued.

Sources

Sources for F-19
StudyCreatorYearSampleMethodFigureLink
2024 Work Trend Index Annual Report: AI at Work Is Here. Now Comes the Hard Part Microsoft and LinkedIn, survey by Edelman Data & Intelligence 2024 31,000 knowledge workers in 31 markets, February to March 2024 Online survey. Asked whether the AI tools people use at work are provided by their organization. Microsoft sells AI tools for work. 78% of AI users bring their own AI tools (US 63%, UK 75%, Germany 71%); 80% at small and medium-sized companies “78% of AI users are bringing their own AI tools to work (BYOAI)”
Trust, attitudes and use of artificial intelligence: A global study 2025 University of Melbourne and KPMG International 2025 32,352 employed people in 47 countries, November 2024 to January 2025 Online survey; AI-using employees picked every way they access AI tools Free public tools 70%, employer-provided tools 42%, paid public tools 18%; 61% have avoided revealing their AI use
Half of all employees are Shadow AI users, new study finds Software AG, survey by TEAM LEWIS 2024 6,000 knowledge workers in the US, UK and Germany, September 2024 Online panel survey. Shadow AI means tools the company did not issue, including tolerated ones. Software AG sells integration software. Half of employees use AI tools the company did not issue; 46% would keep using personal tools even if banned “half of all employees are using Shadow AI (i.e. non-company issued AI tools)”
Hiding it

How many workers hide their AI use from their employer?

About half, depending on the question. 48% of desk workers would be uncomfortable telling their manager they used AI for common tasks (Slack, 2024, asked of users and non-users). 52% of AI users are reluctant to admit using it for their most important tasks (Microsoft, 2024). 61% of AI-using employees have avoided revealing their use at least once, and about 42% do so sometimes or more (KPMG and University of Melbourne).

How many workers hide their AI use from their employer?
StudyCreatorYearSampleMethodFigureLink
The Fall 2024 Workforce Index Slack Workforce Lab (Salesforce) 2024 17,372 desk workers in 15 countries, August 2024 Online survey; a hypothetical question asked of everyone, users and non-users 48% would be uncomfortable admitting to their manager that they used AI for common tasks; top reason: it feels like cheating “of all desk workers said they would be uncomfortable admitting to their manager”
Without employer support

Do people use AI at work even when their employer offers nothing?

Yes. In Denmark, about 40% of workers in exposed jobs had used AI chatbots at work in workplaces that neither encourage it nor provide tools or training, and 7% use them daily. In the US, 6.8% of firms report workers using AI with no firm-level AI use, which is 29% of all firms with any AI use.

Do people use AI at work even when their employer offers nothing?
StudyCreatorYearSampleMethodFigureLink
Still Waters, Rapid Currents: Early Labor Market Transformation under Generative AI (NBER Working Paper 33777) Anders Humlum and Emilie Vestergaard, with Statistics Denmark 2026 About 25,000 workers in 11 AI-exposed occupations, late 2024 Survey linked to Danish government records About 40% have used AI chatbots at work where employers neither encourage nor equip them; 6% report a ban “Even in workplaces that neither encourage use nor provide enterprise tools or training”
The Microstructure of AI Diffusion (CES Working Paper 26-25) US Census Bureau Center for Economic Studies 2026 Business Trends and Outlook Survey AI supplement, November 2025 to January 2026 Firm-reported, one respondent per business 6.8% of US firms report worker AI use with no firm-level AI use “worker task use sometimes occurs without formal firm-level adoption”

Numbers you may have seen

These figures circulate widely. Here is what the original source says.

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